Since our inception in 2012, Taiwan Free and Easy Travel has consistently received over 95% positive reviews. As a safe and reliable operator, we prioritize your satisfaction and ensure a secure and enjoyable experience throughout your journey. Trust us to provide you with outstanding service and create unforgettable memories.
Ying Ru Elly
16:09 13 May 24
It is a fuss free way to plan out a trip to Taiwan that caters to your travel objectives and preferences. Best, the... chief itinerary designer, is always prompt with her replies and knows the place reasonably well to be able to confidently suggest where to go. I am particularly pleased with the accommodation suggestions - ultra kid-centric minsu with never ending play stuff and wonderfully nutritious meals for the little ones and central locations when in bustling Taipei. This trip would have been so difficult to plan, if not for the expertise of the team, so a huge thank you!read more
Richard Hio
09:59 09 Jan 24
Best and her team are able to suggest various places based on our requirements and tailor our itinerary given a short... timeframe and from our provided list of places. Because our requirements might be generic, to be honest we really do not know what to expect (apart from making sure that we don't go to places that we have visited before). Furthermore, this is also our first time interacting with Best, so it always takes time to understand each other well!
We really enjoyed the Taiwan trip. The itinerary is excellent and we really appreciate the time and effort that Best and her team have put in (although we only have a few days in Taiwan, minus off the free and easy days in Taipei, so it's only possible to cover a few but the important places that your team got them right)!read more
We really enjoyed the Taiwan trip. The itinerary is excellent and we really appreciate the time and effort that Best and her team have put in (although we only have a few days in Taiwan, minus off the free and easy days in Taipei, so it's only possible to cover a few but the important places that your team got them right)!read more
Carrie Tan
02:13 29 Dec 23
Engaged them to plan my family trip to Taiwan for Dec 23. Ms Best is v professional and patient in explaining info. I... posted some queries and requests to check if it suits my kids and she promptly addressed them and amended our plan accordingly after discussion. The minsu, hotels we stayed in were wonderful. We had a great time in Taiwan and the kids loved the farm stay (not much crowd so the farm selected so we kind of had it for ourselves). There’s no need for me to contact Best during my trip as all went smoothly as planned.
Thank you and hope to engage u again for our next family trip!read more
Thank you and hope to engage u again for our next family trip!read more
Alex Kwee
04:06 04 Jul 23
The agent was easily contactable and was prompt to any queries online. They can arrange your itinerary based on your... needs and preferences, and budget. During the trip, they are also quick to address issues that crop up.
Strongly recommended.read more
Strongly recommended.read more
Ho Kay Woon
14:23 12 Dec 22
We had a wonderful time in Taiwan even though this was our family's fourth trip there. The accommodation was excellent... with a variety of highlights for each stay. Everbest spa hotel was luxurious with spa facilities for all to enjoy, Leofoo was great for the safari experience, same too for flying cow for the farm experience and Taipei garden hotel was comfortable with close proximity to Ximending and Carrefour just close by. The drivers were excellent, with special mention to Mr David Ng who was very friendly, pointing out the good spots and angles for photos, even accommodating the request to bring two family members to the golf course during the Leofoo stay. Highly recommendedread more
Jennifer Choo
10:09 25 Jan 20
Best is very prompt in addressing our queries with her WhatsApp reply, even in the middle of the night when we are... faced with challenging issues just before the trip. She plan good itinerary to maximise our 8 days stay in Taiwan. Best is easily contactable when we miss the railway train on our first day. She quickly get connected with the driver who was supposed to pick us upon arrival. She select hotel accommodation near to night market that make it easy for us to move around at night. The minsu bosses are friendly too.
We would strongly recommend Best if you plan for private tours.read more
We would strongly recommend Best if you plan for private tours.read more
Chiam Hong Lay
11:51 10 Dec 19
Thank you Best for the tour arrangements in Taipei, Yilan and Hualien.
We thoroughly enjoyed ourselves (4 of us)... throughout the trip. Especially enjoyed the minsu stay in Yilan and Hualien. Both minsu owners are friendly and approachable. Enjoy the healthy Yilan minsu breakfast and the beautiful sea view in Hualien.
Special thanks to 黄先生，who is our dedicated driver, tour guide cum photographer. He helped and guided us in our photo taking sessions at each place of interests visited.
We also have a comfortable train journey from Hualien to Taipei Main Station. Clean and cosy cabin seats with nice warm bento lunch.
Thank you again Best.read more
We thoroughly enjoyed ourselves (4 of us)... throughout the trip. Especially enjoyed the minsu stay in Yilan and Hualien. Both minsu owners are friendly and approachable. Enjoy the healthy Yilan minsu breakfast and the beautiful sea view in Hualien.
Special thanks to 黄先生，who is our dedicated driver, tour guide cum photographer. He helped and guided us in our photo taking sessions at each place of interests visited.
We also have a comfortable train journey from Hualien to Taipei Main Station. Clean and cosy cabin seats with nice warm bento lunch.
Thank you again Best.read more
Yu Weilin
13:01 05 Dec 19
Our family of 4 had an awesome holiday in Taiwan. Thank you Best for all the arrangements and recommendations to make... it an unforgettable holiday!read more
Tsuey Fang Khiang
23:32 03 Dec 19
Best did a good job in planing our Taiwan holiday last week. The children had a wonderful time there and it’s all... hassle free. Will definitely engage them again for other holidays.read more
Clare Ang
10:41 17 Nov 19
The whole trip was hassle free and the itinerary was well planned. We enjoyed the whole trip and had good memories from... a few of the recommended places such as flying cow, xing yue tian kong, carton king etc. Some of the recommended accommodations were very comfortable and unique. The driver also took great care of us throughout our trip thus made our holidays memorable. Thank you Best for the good recommendations 😊read more
Sharmaine Loh
02:08 15 Jul 19
Best’s experience as a travel agent
was highly evident through her communication with us prior the trip. She was... clear, efficient, reliable and asked pertinent questions to better understand our needs. the trip was smooth and the driver assigned to us was extremely hospitable and skilled. We also appreciated her choice of accommodations for us. Our family on the whole enjoyed the trip, my parents especially enjoyed the super big Fish Spa at Yilan although we did find it quite tiring due to the long hours on the road.read more
was highly evident through her communication with us prior the trip. She was... clear, efficient, reliable and asked pertinent questions to better understand our needs. the trip was smooth and the driver assigned to us was extremely hospitable and skilled. We also appreciated her choice of accommodations for us. Our family on the whole enjoyed the trip, my parents especially enjoyed the super big Fish Spa at Yilan although we did find it quite tiring due to the long hours on the road.read more
Khai Ling Tan
14:35 05 Jul 19
They have planned a great family holiday for 6 of us (2 grandparents, 2 parents, 2 kids)! Catering to the needs of a... multi-generation family holiday is not easy, and we had a ball of our time in Taiwan! The accommodation was great, the itinerary was great and well paced, the service we had was great through the trip!read more
Adrian Chiang
13:41 05 Jul 19
Best totally gets it!!! Gave her our requirements and she made it as cost efficient and planned a fantastic itinerary... for my family. Kids and Adults all had a ball of a time in Taiwan and had a tour we never expected from Taiwan. Looking forward to approaching Best for our next tour!read more
Sandra Lim
15:04 03 Jun 19
Best was able to plan an itinerary catered for my family with 3 young kids. We enjoyed ourselves a lot during our trip... to Taiwan. Driver was patient and accommodating. The only hiccup we experienced was that the driver was misinformed of our minsu location and drove us to Yilan when we should have been staying at ximending to rest for the night. Wasted precious time traveling back to xmd and kids were very cranky by then. Other than that, the rest of the activities planned were great and the kids thoroughly enjoyed themselves. Did not regret engaging best to plan our trip and private tour is definitely highly recommended when u travel with young children!read more
Yc Lim
12:16 15 May 19
Best is able to customise an itin for me that fits my tight budget and places that I wanted visit. The hotels and minsu... that she plans are also very good. Overall, she is able to plan a value for money trip for me. Thumbs upread more
Rowena Chan
03:48 26 Mar 19
We just came back from our Taiwan trip planned by Best. Our kids enjoyed themselves and it was good family bonding time... as my mother also came along for this trip. Best took into consideration that we had kids and elderly and planned suitable itineraries, minsu, hotels and driver. Appreciate that Best was super responsive and helpful and made trip planning a breeze.. would definitely recommend Taiwan Free and Easy Travel to lead your Taiwan trip for you..read more
Tin Ussahatanon
12:27 26 Feb 19
Taiwan Free and Easy Travel Review,
We engaged Best Teo for our 10-day tour itinerary planning, allocation of... hotels, transportation and drivers. We are a family of 4 who enjoys travelling during our free time. We found Best Teo while we were looking for a personal home reunion trip to Taiwan because we regard privacy highly. She is the best like her name proclaims! She fulfilled what we dreamed of. She is very attentive, efficient and straight forward. Also, she is very spontaneous to our requests. The whole journey from briefing to completion of our tour is very smooth and fantastic. To me, she imprints an image of trustworthy in business. Absolutely, can trust her to cater for your trip to an unknown land.
We used Whatsapp most of the time. Each one of us is stationed in Thailand, Singapore and Australia. The whole arrangement has no hassle at all. Best Teo is always there when I Whatsapp her. All the accommodation and transportation are up to our satisfaction. Every night we slept on our soft pillows with ease and were confident that an exciting journey was awaiting us the next day. At this moment I want to thank her and her team for catering us such a memorable holiday.
BEST WISHES to Best Teo and her team.read more
We engaged Best Teo for our 10-day tour itinerary planning, allocation of... hotels, transportation and drivers. We are a family of 4 who enjoys travelling during our free time. We found Best Teo while we were looking for a personal home reunion trip to Taiwan because we regard privacy highly. She is the best like her name proclaims! She fulfilled what we dreamed of. She is very attentive, efficient and straight forward. Also, she is very spontaneous to our requests. The whole journey from briefing to completion of our tour is very smooth and fantastic. To me, she imprints an image of trustworthy in business. Absolutely, can trust her to cater for your trip to an unknown land.
We used Whatsapp most of the time. Each one of us is stationed in Thailand, Singapore and Australia. The whole arrangement has no hassle at all. Best Teo is always there when I Whatsapp her. All the accommodation and transportation are up to our satisfaction. Every night we slept on our soft pillows with ease and were confident that an exciting journey was awaiting us the next day. At this moment I want to thank her and her team for catering us such a memorable holiday.
BEST WISHES to Best Teo and her team.read more
Yap Kian Wee
08:54 17 Jan 19
All that Best done was 2nd to none. Always attentive to my query. Good choice of hotels and drivers. What more can I... ask.read more
YC Sim
10:55 22 Dec 18
Very good trip to Taiwan 13D/12N. Wanted the tour to be accommodating and catered to the 2 kids and they absolutely... loved it. Strawberry farm, grape farm, farm stays and the kids' activities. Driver was very attentive and helpful throughout the whole journey.read more
Grace Chin
07:59 27 Nov 18
This is the second time i engaged Best to assist in the planning of my Taiwan itinerary. Her replies are always very... prompt and her service is great. Although they do not have a physical office, but she's always contactable via email and whatsapp. My kids enjoyed the trip thoroughly. i just have to inform Best of my requirements and she will draft out a suitable itinerary for us according to the age group. Strongly recommended!read more
Jodie Low
04:45 24 Nov 18
Initially I was a bit worried because we have never met throughout the discussion. Surprisingly the itinerary was well... planned by Best. Although we're not able to follow exactly the same as the itinerary due to weather and timing. Best has recommended the driver 陈胜杰先生 is helpful and patience to my elderly parents which I really appreciate that. He helped to think alternatives when we're not able to visit certain attractions. We stayed one night at 卓也小屋民宿, the air is very fresh and green. We like it because the place is unique and relaxing. Thanks so much to Best and the driver 陈胜杰先生 to make the trip relaxing, safe and smoothly. Keep it up the good job 👌. ^_^read more
YinMei Esther Low
03:19 04 May 18
We just came back from a 9-day trip to Taiwan with my parents and 2 kids. Planning was a breeze since Best came on... board. She was able to tailor the itinerary to fit the long drives to the afternoon to maximise nap-time for my toddler. Our driver 林宏陞 was excellent and flexible from day one. He gave good recommendations and even managed to find strawberries for us to pick with 2 hours' notice! Even though there was a mix-up with our Taipei hotel, Best managed to make it work and more than made up for it with her excellent service and coordination. It was such a stress-free trip and everyone had a great time, with activities that catered to big and small. We will definitely travel with her again and hopefully 小林 the next time we go to Taiwan!!!read more
Corrine Loke
15:53 01 Apr 18
Thank you Best for your service! 👍👍👍I am indeed speechless about your wonderful service,... enabling this Taiwan Trip to be such a memorable experience for my family and I. 💖💖💖There may have been a little regret but this trip was still a success overall. David was not only a handsome tour guide, but also a very knowledgeable one. 🤗🤗🤗He understood and knew what we looking for. He tried his very best in fulfilling our requests during the trip. Thank you Best and God Bless !🙏🙏🙏read more
Richard Koh
00:41 22 Mar 18
I had a fantastic experience right from the time i started to enquire till the moment Mr Chiang dropped us at the... Chiayi HSR station. Best was super responsive during the equiring stage and also provided great advice on the planned itinerary. Mr Chiang, our driver cum guide was knowledgeable and friendly. The overall experience though only 2 days in Chiayi and Alisan was enchanting.
Will definitely use again for a longer trip in the near future.read more
Will definitely use again for a longer trip in the near future.read more
Elin Lim
05:35 04 Jan 18
We were there in Sept last year and was pretty a last minute trip. Took the Yilan & Hualien Express train and greeted... by friend drivers in both location. Happy with all the arrangement done by BEST & her partners in Taiwan. Both the Mingsu host in Yilan & Hualien were great .... overall very satify with the trip and certainly planning for another one in 2018.read more
Jerlin Ng
14:25 19 Dec 17
Very good service provided by Best. Despite being peak travel period, everything was well planned and on schedule. Even... during the trip, over the weekend, when i had to check on something, reply was instant. Itinery was fantastic (suitable for kids and elderly) and we enjoyed the trip lots (minus the bad rainy days and the winding roads up to mountains). Lastly, accomodations were good especially the minsus.read more
Ten Kuet Fui
10:46 14 Dec 17
Best is extremely efficient & responsive. I’ll recommend to my friends to use the service. I travelled with my... Malaysian friends and Best is able to keep the budget within their comfort zone. We enjoyed our tour of Taiwan thoroughly at our own pace. Bravo Best!read more
Rachael Loh
09:27 10 Jul 17
Excellent service received from Best and her partner in Taiwan!
We travelled for 7D6N in Northern Taiwan in June... 2017 and except for the foul weather in the first few days (which spoilt our plan, esp. for the trip to Cijing), we were glad that everything else was quite smooth sailing. The assigned driver was a young chap but he was experienced, accommodating, considerate, quick minded and took initiatives in providing alternative routes and plans (e.g. fish spa, paper making and change of accommodation to an onsen which were not in initial plan). After-sales service was great as we've left behind something in the driver's car and Best helped us to make contacts to retrieve it back.
I'm glad we went with Best as we have the flexibility of starting the day later than normal tour agencies and not rushing through each destination. Most importantly, we get to try local food just like the locals. It was a great trip.read more
We travelled for 7D6N in Northern Taiwan in June... 2017 and except for the foul weather in the first few days (which spoilt our plan, esp. for the trip to Cijing), we were glad that everything else was quite smooth sailing. The assigned driver was a young chap but he was experienced, accommodating, considerate, quick minded and took initiatives in providing alternative routes and plans (e.g. fish spa, paper making and change of accommodation to an onsen which were not in initial plan). After-sales service was great as we've left behind something in the driver's car and Best helped us to make contacts to retrieve it back.
I'm glad we went with Best as we have the flexibility of starting the day later than normal tour agencies and not rushing through each destination. Most importantly, we get to try local food just like the locals. It was a great trip.read more
Andrew Tan
03:14 03 Jul 17
We are back for our 10 to 17 Jun Taiwan trip. Unfortunately, we encountered some poor weather conditions in the middle... of our trip. Please avoid May-Jun period as told by the local. We are disappointed that we are not given this advice prior to our booking. We understand that nobody can control or forecast the weather. There are some minor hiccups for the planning. The local agency received wrong information for the first night hotel. Another day, there is many travelling to & fro our Mingsu while they should have planned another hotel/mingsu near our next itinerary around Sun Moon lake. Except for the two hotel we requested, the rest of hotels are slightly below our expectation. Some itineraries were cancelled due to weather but unfortunately both driver & us couldn't think of any replacement. Nevertheless, the driver is experienced. We had feedback our unhappiness to Best and hope that she can address our concern. Waiting for her response...read more
Teo Sock Hoon
10:05 19 Jun 17
This was the second time my family travelled with Taiwan Free and Easy. We had to make changes to our itinerary due to... inaccessibility of the roads caused by the heavy downpour and falling rocks. Nonetheless, we were offered options that more than made up for our initial disappointment. Loved the flexibility and efficiency!read more
Wilson Chan
01:56 12 Apr 17
It's my first time trying Taiwan Free and Easy for my Hualien Yilan 4D3N holiday in late March this year. Thought... initially I was a bit concern if it was safe to go through the booking process online without meeting them in person, it turns out to be fantastic.
Best was very responsive and answered all my questions in doubt via whatsapp and provided me a balanced itinerary as we are a group of senior folks with average age over 60.
The driver cum guide was very friendly and caring. We enjoyed our holiday very much especially the fireworks at the minsu we stay in Hualien. It was fun.
The only small thing to feedback is the mini coach. It's a bit cramped for a ground of 8 where 2 of us had to squeeze in front. Other than that, I give it a five star.
Keep it up.
Wilsonread more
Best was very responsive and answered all my questions in doubt via whatsapp and provided me a balanced itinerary as we are a group of senior folks with average age over 60.
The driver cum guide was very friendly and caring. We enjoyed our holiday very much especially the fireworks at the minsu we stay in Hualien. It was fun.
The only small thing to feedback is the mini coach. It's a bit cramped for a ground of 8 where 2 of us had to squeeze in front. Other than that, I give it a five star.
Keep it up.
Wilsonread more
Leong Lee Song
12:55 10 Apr 17
We went on our 3rd Taiwan trip from 23 Mar to 1 Apr ’17. Our 2 previous trips had been arranged by Best of Taiwan Free... and Easy. Best is a reliable and responsible person. So naturally, we went to Best for this 3rd trip.
As there were only 2 of us on this trip, Best suggested we fly to Taoyuan Airport and take the High Speed Rail (HSR) to Taichung which was where our tour would start. Best helped purchase the HSR tickets. This is where we must say that Best is really the best. Our flight to Taipei was delayed for 1 hour, which meant that we would miss our schedule for the HSR. At the airport, I informed Best just to let her know. Best came back immediately to say she would change our HSR tickets to a later timing which we were grateful for.
We must compliment the staff of Hotel Dion for their superb service. Our 2 nights at Joye Home stay was also a very pleasant one.
The drivers recommended by Best were also very friendly, always imparting information on the places we passed en route to our destinations.
We are planning our next visit and will definitely ask Best to be our planner.read more
As there were only 2 of us on this trip, Best suggested we fly to Taoyuan Airport and take the High Speed Rail (HSR) to Taichung which was where our tour would start. Best helped purchase the HSR tickets. This is where we must say that Best is really the best. Our flight to Taipei was delayed for 1 hour, which meant that we would miss our schedule for the HSR. At the airport, I informed Best just to let her know. Best came back immediately to say she would change our HSR tickets to a later timing which we were grateful for.
We must compliment the staff of Hotel Dion for their superb service. Our 2 nights at Joye Home stay was also a very pleasant one.
The drivers recommended by Best were also very friendly, always imparting information on the places we passed en route to our destinations.
We are planning our next visit and will definitely ask Best to be our planner.read more
Cynthia Tan
08:09 10 Apr 17
Just got back from our 1 week gateway in Taiwan. Both hubby and myself had a enjoyable time. Arrangement from... accommodation, itinerary to drivers were great. The drivers are very knowledgeable. Love the minsu stay at Cingjing. Planning by Taiwan Free & Easy Travel were good. Will definitely get Best to arrange for our next trip.read more
Felicia Seet
15:57 23 Mar 17
I signed up with Taiwan Free and Easy Travel a few months before my departure. The response through wats app was... prompt, things were planned swiftly and updates came in a timely fashion.
Initially I was worried they couldnt plan something for me as I had a photoshoot first 3 days in Taiwan. But they were really flexible, they fetched us from the studio when we were ready to join their personalised tour! ( yes its just us and our personal driver!)
Everything was planned for us, the transportation, baby seat, our driver was so proactive and caring!
We felt so important, understood and really, so impressed with the itinery planned that suits both adults and children. (Our children are 22 months and 11 years old)
I actually left something seemingly unimportant to others perhaps, right at the mountain top, but the driver is willing to make arrangements to help me retrieve it!
Thank you so much, the money is well spent for safety, happiness & joy in return. Lots of wonderful memories, the pics show it all!!
Strongly recommend this group to all my friends.
Keep up the good work!read more
Initially I was worried they couldnt plan something for me as I had a photoshoot first 3 days in Taiwan. But they were really flexible, they fetched us from the studio when we were ready to join their personalised tour! ( yes its just us and our personal driver!)
Everything was planned for us, the transportation, baby seat, our driver was so proactive and caring!
We felt so important, understood and really, so impressed with the itinery planned that suits both adults and children. (Our children are 22 months and 11 years old)
I actually left something seemingly unimportant to others perhaps, right at the mountain top, but the driver is willing to make arrangements to help me retrieve it!
Thank you so much, the money is well spent for safety, happiness & joy in return. Lots of wonderful memories, the pics show it all!!
Strongly recommend this group to all my friends.
Keep up the good work!read more
Sheryl Low
05:56 24 Jan 17
No need for planning, everything was done for me and the entire itinerary flowed seamlessly! I love how polite and... friendly the drivers were, and I had a blast in Taiwan! Highly recommended! I like all the places we stayed and visited, best trip!read more
Marcus Bory Ong
12:28 16 Jan 17
I went on a free and easy trip with this tour agency a few years ago. It was really enjoyable and unique as we had our... own driver/guide and she was really knowledgeable and helpful! Not too mentioned, she treated us like family, bought food for us to eat so as to not let us feel the slightest bit of hunger. My family really enjoyed the trip, even my elderly grandmother, who does not even really like travelling.read more
Weiqi Lee
03:09 25 Dec 16
We had a good time in Taiwan. Before we left, all the arrangements for train journey, accommodation and driver were... well done. All my queries were also answered promptly. Drivers in hualien and yilan were professional and knowledgeable and gave us a wonderful experience. Minsu accommodation was fantastic too!read more
Chan Meng
18:23 18 Dec 16
My family had a wonderful time visiting places of interest in Taiwan planned by 'Taiwan Free and Easy Travel'. We... enjoyed our rest & relax time in all the recommended accommodations. The assigned tour guide cum driver was very good and professional.read more
